Returns & Refunds

We hope the products you order are to your satisfaction if not, the following policy applies regarding returns.

If you have any problems with your order for any reason (faulty, defective or no longer wanted) you must return your goods unused in its original condition within 30 days for a replacement or refund.

Engraved products cannot be returned unless they are faulty or not customised correctly, unwanted engraved products are non-returnable.

We do not cover the cost of returning goods.

For personalised items, we do not accept returns unless they are personalised incorrectly.

The address your goods are dispatched to is taken straight from PayPal and printed on to our labels. We are not responsible if you fail to update your PayPal information and your order is sent to an alternative address. If your order is sent back to us due to a lack of correct address then we may require additional postage being paid.